Aqua Plumbing, Heating & Cooling Services

The review set reveals a deeply split contractor profile. Professionalism scores moderately because many individual technicians are praised by name for being courteous, thorough, and communicative, but this is significantly offset by multiple accounts of unresponsiveness, miscommunication, and the owner being described as rude and disrespectful. Pricing is the single most damaging dimension, with ... Read more

The review set reveals a deeply split contractor profile. Professionalism scores moderately because many individual technicians are praised by name for being courteous, thorough, and communicative, but this is significantly offset by multiple accounts of unresponsiveness, miscommunication, and the owner being described as rude and disrespectful. Pricing is the single most damaging dimension, with a large volume of detailed, credible complaints describing charges of $644–$1,000+ for under 90 minutes of labor, refusal to provide itemized receipts, and quotes 40–75% higher than competitors — this is the clearest and most consistent signal in the entire dataset. Project completion is mixed: several reviews praise timely and complete work, but there are notable failures including a tech returning for the same issue and making it worse, an incomplete dryer vent cleaning, a botched drain rodding that flooded a basement, and an installation error that left elderly parents without heat. Experience scores moderately because skilled technicians are frequently mentioned, but multiple reviews describe misdiagnosis, unnecessary upselling of parts and full replacements, and at least one case where a simple tightening was misidentified as requiring hundreds of dollars in new equipment. Read less