Rite Plumbing

The review set is deeply polarized: two strongly negative reviews describe rude, dismissive, and irresponsible behavior by the owner and a technician named Alex, while two positive reviews praise a technician named Mo for responsiveness, knowledge, and thoroughness. Professionalism is the most heavily evidenced dimension and is dragged down significantly by explicit accounts of rudeness, refusal t... Read more

The review set is deeply polarized: two strongly negative reviews describe rude, dismissive, and irresponsible behavior by the owner and a technician named Alex, while two positive reviews praise a technician named Mo for responsiveness, knowledge, and thoroughness. Professionalism is the most heavily evidenced dimension and is dragged down significantly by explicit accounts of rudeness, refusal to provide documentation, and an owner using profane language when confronted with damage he caused. Project completion is similarly mixed — Mo is credited with thorough follow-through, while Alex is accused of charging for services not rendered and the company caused unremediated water damage to a neighboring unit. Experience scores moderately because Mo received genuine praise for technical knowledge, but the broken P-trap incident in the negative review reflects a serious workmanship failure. Pricing receives the lowest score due to one explicit account of opaque, unjustified charges totaling $775 with no itemization provided. Read less