Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and paint a deeply concerning picture of this contractor. The first review alleges extreme price gouging (a $6,000 quote for what the reviewer estimated as $2,000 of work), unprofessional conduct including employees appearing intoxicated, and predatory behavior toward vulnerable customers. The second review, while acknowledging an acceptable outcome on sinks, des... Read more
Both reviews are strongly negative and paint a deeply concerning picture of this contractor. The first review alleges extreme price gouging (a $6,000 quote for what the reviewer estimated as $2,000 of work), unprofessional conduct including employees appearing intoxicated, and predatory behavior toward vulnerable customers. The second review, while acknowledging an acceptable outcome on sinks, describes seriously deficient workmanship on the bathtub installation — including a large unrepaired drywall hole, crumbling tile, a badly angled faucet, and debris left throughout the home. Across both dimensions of professionalism and technical experience, the evidence is uniformly negative. With only two reviews and one dating back to 2008, confidence in these scores is limited, but the severity of the complaints warrants very low scores across all dimensions. Read less