Mercury Plumbing

Mercury Plumbing has a strong base of positive reviews spanning nearly two decades, with consistent praise for punctuality, friendly technicians, and responsive service across a large volume of reviews. However, a meaningful cluster of negative reviews — including billing disputes, incomplete work, rude office staff (particularly one named Melinda), and at least one bait-and-switch pricing compl... Read more

Mercury Plumbing has a strong base of positive reviews spanning nearly two decades, with consistent praise for punctuality, friendly technicians, and responsive service across a large volume of reviews. However, a meaningful cluster of negative reviews — including billing disputes, incomplete work, rude office staff (particularly one named Melinda), and at least one bait-and-switch pricing complaint — prevents top-tier scores across all dimensions. Pricing confidence is tempered by multiple complaints about unexpected charges, hidden fees, and at least one allegation of a quoted price being significantly exceeded. Project completion scores are solid overall but are dragged down by documented cases of incomplete repairs, return visits required, and one instance of abandoned follow-through. The ownership change noted in 2023 appears to have introduced some instability, with several negative reviews specifically referencing a decline in quality under new management. Read less