Benjamin Franklin Plumbing - Yorkville

Benjamin Franklin Plumbing receives strong praise from many customers for friendly, professional technicians — particularly Jim, Tony, and Eric — who are frequently described as punctual, communicative, and respectful of the home. However, a meaningful cluster of 1-star reviews raises serious concerns across all dimensions: multiple customers reported misdiagnosed gas leaks, incorrect installa... Read more

Benjamin Franklin Plumbing receives strong praise from many customers for friendly, professional technicians — particularly Jim, Tony, and Eric — who are frequently described as punctual, communicative, and respectful of the home. However, a meaningful cluster of 1-star reviews raises serious concerns across all dimensions: multiple customers reported misdiagnosed gas leaks, incorrect installations flagged by Nicor Gas, property damage left uncompensated, and a service manager described as rude and dismissive. Pricing is a notable weak point, with several reviewers explicitly calling out tiered pricing structures, unexpectedly high charges, and a perception of being overcharged for simple jobs. Project completion is mixed — while many jobs were finished efficiently, there are documented cases of abandoned follow-ups, no-shows, and work that had to be redone. The overall picture is a company with capable individual technicians but inconsistent quality control and customer service at the management level. Read less