Hayes Mechanical

Hayes Mechanical receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Professionalism is severely compromised by poor communication, unresponsiveness from management, rude service staff, and lack of follow-up—mentioned negatively in 13 reviews. Pricing is the most damaging dimension (18/100), with 14 reviews documenting egregious overchargin... Read more

Hayes Mechanical receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Professionalism is severely compromised by poor communication, unresponsiveness from management, rude service staff, and lack of follow-up—mentioned negatively in 13 reviews. Pricing is the most damaging dimension (18/100), with 14 reviews documenting egregious overcharging, false time claims, hidden fees, and charges vastly exceeding quoted amounts (e.g., $830 for a filter change, $1100 for incomplete work, $3500 for non-functional service). Project completion fails consistently, with incomplete jobs, multiple failed visits, abandoned work, and customers forced to hire competitors to finish or redo work. Experience shows mixed signals: a few positive mentions of skilled technicians (Ed, Esmerelda, Tim) contrast sharply with widespread reports of incompetence, unpreparedness, and inability to diagnose or solve problems. The company's pattern of billing for work not performed and threatening collections suggests systemic integrity issues. Read less