Overview of Company Customer Sentiment Analysis in May
Both reviews are severely negative and describe a contractor who accepted payment, performed little to no work, and abandoned jobs entirely. Professionalism is near zero — the contractor was unresponsive, made repeated false promises, and in one case sent inexperienced day laborers while the owner arrived only to collect checks. Project completion is the lowest-scoring dimension, as both reviews... Read more
Both reviews are severely negative and describe a contractor who accepted payment, performed little to no work, and abandoned jobs entirely. Professionalism is near zero — the contractor was unresponsive, made repeated false promises, and in one case sent inexperienced day laborers while the owner arrived only to collect checks. Project completion is the lowest-scoring dimension, as both reviews explicitly describe unfinished or abandoned work, with one job stretching two months beyond a two-day estimate. Pricing is also critically poor, with allegations of taking half-payment upfront without delivering work and even placing fraudulent liens on a client's property for work never completed. Experience scores marginally above zero only because initial inspections and some tile removal were performed in one case, but the second review describes multiple leaks, a burst pipe, and city inspector failures, indicating severely deficient workmanship. Read less