DuPage County Plumbers

DuPage County Plumbers shows mixed performance across dimensions. Professionalism scores 76 based on 11 mentions, reflecting strong communication and responsiveness from office staff (Shannon) and owner Jason, but significantly undermined by multiple no-shows and failure to return calls. Pricing scores 68 based on 6 mentions—while several reviews praise competitive rates and fair pricing, critic... Read more

DuPage County Plumbers shows mixed performance across dimensions. Professionalism scores 76 based on 11 mentions, reflecting strong communication and responsiveness from office staff (Shannon) and owner Jason, but significantly undermined by multiple no-shows and failure to return calls. Pricing scores 68 based on 6 mentions—while several reviews praise competitive rates and fair pricing, critical reviews cite overcharging ($150 for 10 minutes, $800 estimate vs. $200 actual fix elsewhere), creating substantial doubt about consistency. Project completion scores 71 based on 10 mentions, with strong same-day/quick turnaround performance offset by quality finish issues (poor caulking, grout residue, cracked tile installation) and one serious misdiagnosis that could have cost thousands. Experience scores 80 based on 9 mentions, with generally positive feedback on technical knowledge and workmanship, though marred by the documented misdiagnosis and finish-work quality concerns. The WW Score of 72.8 reflects a contractor with genuine strengths in responsiveness and pricing (when honest) but concerning inconsistencies in follow-through, quality control, and diagnostic accuracy. Read less