Buchner Heating, AC and Plumbing

The review set is small (4 reviews) and spans a wide date range from 2013 to 2024, which significantly limits reliability. Three of the four reviews are positive and describe responsive, friendly, and fairly priced service, but the most recent review (2024) is a detailed, highly credible negative account describing an unqualified technician, unauthorized charges nearly 5x the agreed amount, equipm... Read more

The review set is small (4 reviews) and spans a wide date range from 2013 to 2024, which significantly limits reliability. Three of the four reviews are positive and describe responsive, friendly, and fairly priced service, but the most recent review (2024) is a detailed, highly credible negative account describing an unqualified technician, unauthorized charges nearly 5x the agreed amount, equipment damage, dishonest staff, and the contractor ultimately blacklisting the customer. The 2024 review alone covers all four dimensions negatively and is the most recent data point, which per recency rules carries the most weight. The older positive reviews pull scores upward but are dated (2013, 2017, 2018) and cannot offset a serious, well-documented 2024 complaint. Scores across all dimensions are suppressed to reflect this imbalance and the inherent risk suggested by the most recent experience. Read less