Patrick Murphy Plumbing

With only two reviews, the data is insufficient to produce a reliable WW Score, but the available evidence paints a mixed picture. The positive review (2024) highlights friendly, professional service, accurate diagnosis, and a successful callback to resolve a recurring issue. The negative review (2023) describes a serious failure in follow-through: a promised estimate was never delivered despite t... Read more

With only two reviews, the data is insufficient to produce a reliable WW Score, but the available evidence paints a mixed picture. The positive review (2024) highlights friendly, professional service, accurate diagnosis, and a successful callback to resolve a recurring issue. The negative review (2023) describes a serious failure in follow-through: a promised estimate was never delivered despite three follow-up calls, and the customer was charged for a diagnostic visit that produced no actionable result. Professionalism and project completion scores are pulled down significantly by the abandonment of the second customer's job and poor communication. Pricing received a low score because the negative reviewer explicitly felt charged unfairly for a visit that yielded nothing. Experience scores modestly higher because both reviews acknowledge the contractor correctly identified the problem, even if follow-through was lacking in one case. Read less