All Suburban Emergency Plumbing

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All Suburban Emergency Plumbing has a long track record of responsive, professional service backed by many loyal repeat customers spanning 10–20+ years. The majority of detailed reviews praise promptness, courteous technicians, and solid workmanship on sump pumps, sewer rodding, and water heater installations. However, a meaningful cluster of negative reviews — particularly from 2016–2023 — consistently cite a rude and confrontational phone receptionist (identified as the owner's wife), which significantly drags down the professionalism score. Additional concerns include one incident of a technician leaving a job incomplete and demanding a service fee, a complaint about substandard repair quality and uncleaned worksite, and a recurring pattern of drain rodding failing within days requiring callbacks. Pricing is generally viewed as fair to competitive, though one reviewer felt overcharged for builder-grade equipment and another was surprised by the cost relative to the simplicity of the repair. Read less