Find Nearby Plumbers In Joliet, Illinois

RJ Graham Plumbing receives overwhelmingly positive feedback across all four dimensions, with professionalism being the most frequently cited strength — reviewers consistently praise punctuality, communication, politeness, and responsiveness across dozens of reviews. Pricing is frequently described as fair, reasonable, and transparent with no hidden fees, and multiple reviewers specifically noted that RJ Graham came in significantly lower than competing quotes. Project completion is strong, with reviewers noting jobs finished on time, clean workmanship, and a willingness to return when issues arose. Experience and technical knowledge are well-documented, with multiple reviewers highlighting accurate diagnoses, honest assessments, and skilled execution on a wide variety of plumbing tasks. Three negative reviews temper the score modestly: one involved a dispute over post-service damage and a refusal to return without an additional fee, one cited a dismissive technician who refused to run a camera before diagnosing, and one noted an abrupt discontinuation of a service without notice.

• Three 1-star reviews are present and were factored into scoring: one describes a technician who appeared unwilling to work and dismissed the customer's assessment without investigation; one describes a post-service dispute where the company declined responsibility for a wobbly toilet following a water heater replacement and required an additional fee to return; one describes a service being discontinued without warning or referral.
• Two reviews contain no text content — only a 5-star rating with no written feedback. These were excluded from dimension scoring as they provide no usable data.
• One review (JT Plumbing, April 2025) references 'JT Plumbing' rather than RJ Graham Plumbing by name, which may indicate a misattributed or misdirected review. It was included cautiously but flagged.
• A large cluster of reviews share the same date of 2024-06-09, which may reflect a batch import or date normalization artifact rather than reviews all submitted on the same day. This does not necessarily indicate fake reviews but reduces confidence in the recency weighting of that cluster.
• The vast majority of reviews are 5-star with detailed, specific, and varied narratives — this is generally a positive authenticity signal. No significant patterns of copied or templated language were detected across reviews.
• Several reviews are older than 12 months (2016 through 2022) and were given reduced recency weight. The most recent reviews from 2025 and late 2024 remain consistent in tone and quality with older reviews, suggesting sustained performance.

This WW Score is based on 60 reviews with usable data spanning approximately 9 years, with strong mention counts across all four dimensions and consistent, specific reviewer narratives — the score carries HIGH overall reliability, modestly tempered by three negative reviews and two no-text submissions.

B&D Plumbing receives overwhelmingly positive feedback across all four dimensions, with professionalism and experience being the most frequently praised attributes. Reviewers consistently highlight punctuality, clear communication, respectful attitudes, and thorough cleanup as standout qualities. Project completion scores are strong, with multiple reviewers specifically noting that the team honored original quotes even when jobs ran over time or required additional materials — a meaningful signal of integrity. Experience scores are high, supported by detailed accounts of skilled diagnostics, complex problem-solving, and technical explanations given to customers. Pricing is the only dimension with notable negative signals: two reviews from early 2024 explicitly cite an hourly rate of approximately $400/hour as excessive, which tempers an otherwise strong pricing narrative and pulls the pricing score down meaningfully from what the majority of positive mentions would otherwise suggest.

• 4 reviews contained no text (only a star rating) and were excluded from dimensional scoring but counted toward total reviews analyzed.
• Pricing concern: Two reviews (March and April 2024) explicitly cite $400/hour labor rates and a credit card surcharge as significant negatives. These are the only low-rated reviews in the dataset and represent a credible pricing concern that should not be dismissed.
• Recency note: The vast majority of reviews are from 2025 and late 2024, which is a positive signal. A small number of reviews date back to 2016–2022 and were given reduced weight in scoring.
• Mild generic praise pattern: Several short reviews (e.g., 'Awesome', 'Great service', 'Excellent service') lack specifics. While not conclusive evidence of fake reviews, they contribute limited scoring value and were weighted accordingly.
• All reviews are 4–5 stars with the exception of two 2-star and 3-star reviews. The near-universal positivity is noted but is partially offset by the volume and specificity of detailed positive reviews, reducing fake review concern.

This WW Score is based on a substantial volume of reviews (51 total, 47 with usable data), the majority of which are recent (within 12 months), detailed, and consistent — making this score moderately high in reliability, with the primary caveat being the documented pricing concerns from two credible negative reviews.

Michael (and occasionally named associates Josh, William, and Surgey) earns overwhelmingly positive marks across all four dimensions, with professionalism being the standout strength — punctuality, communication, courtesy, and cleanliness are mentioned repeatedly and consistently across dozens of recent reviews. Project completion is also very strong, with the vast majority of jobs described as finished same-day or within the promised timeframe; the one notable exception is a 2022 review (Serge) describing an abandoned vanity installation and unreturned calls, which meaningfully tempers the completion score. Pricing is generally praised as fair and competitive, with multiple reviewers noting Michael talked them out of unnecessary work or waived charges entirely — however, two negative pricing reviews (a $250 drain quote called non-affordable, and a $150 charge for a 15-minute visit) prevent a higher score. Experience and technical knowledge are consistently praised, including successful diagnosis of complex or obscure issues that other plumbers could not resolve. The score is highly reliable given the large volume of recent, detailed, and specific reviews.

• MULTIPLE TECHNICIAN NAMES: Reviews reference at least four different technicians — Michael/Mike, Josh, William, and Surgey — suggesting this may be a multi-person operation or aggregated business profile rather than a single contractor. Scores may reflect team-level rather than individual performance.
• VERY OLD REVIEWS: Several reviews date from 2013–2016 and include entries with no review text ('unknown', 'See above', 'He did an excellent job in all respects.'). These were given minimal weight in scoring due to age and lack of usable content.
• ABANDONED JOB FLAG: One 3-star review (Serge, Feb 2022) explicitly describes an incomplete job — toilets installed but a promised vanity installation was never completed, with calls and texts going unanswered for two weeks. This is a meaningful project completion concern and was factored into the project completion score.
• NEGATIVE PRICING SIGNALS: Two reviews explicitly criticize pricing — one calling a $250 drain quote non-affordable, and another objecting to a $150 charge for a 15-minute visit with no resolution. These were weighted against the many positive pricing mentions.
• COMMUNICATION FAILURE: One 2-star review (Feb 2024) reports that after an initial response, the contractor asked for a callback number and then never followed up, moving on to the next customer. This is a responsiveness concern factored into professionalism.
• POSSIBLE REVIEW AGGREGATION: The mix of technician names, geographic references (Naperville, LaGrange Park, Maple Valley, Shoreline Amphitheater), and review date spans suggest this profile may aggregate reviews from multiple service areas or time periods under one business listing. Consumers should verify current operator details.
• NO FAKE REVIEW PATTERNS DETECTED: Despite the high volume of 5-star reviews, the majority contain specific job details, named technicians, described problems, and varied writing styles. No significant fake review pattern was identified.

This WW Score is based on a large sample of 101 reviews spanning 2013–2024, with the majority being recent (2023–2024) and highly detailed, yielding HIGH confidence across all four dimensions — however, consumers should note the multi-technician profile, a documented case of an abandoned job, and two credible negative pricing complaints, which introduce moderate uncertainty around consistency.

A&D Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning over a decade. Professionalism is the most frequently cited strength, with dozens of reviewers explicitly praising punctuality, communication, politeness, and responsiveness — including same-day and weekend availability with no extra charge. Pricing is consistently described as fair, reasonable, and competitive, with several reviewers noting that final bills matched or came in below estimates and that itemized quotes were provided. Project completion scores are high but are modestly tempered by three negative reviews: one citing a failed Rinnai installation that caused property damage, one alleging dishonest communication with a home warranty company, and one reporting that a callback was never returned. Experience is well-supported, with many reviewers describing skilled problem-solving, technical knowledge across diverse plumbing tasks, and quality workmanship on complex jobs including re-pipes, remodels, and emergency repairs.

• THREE NEGATIVE REVIEWS PRESENT: (1) A 1-star review dated 2020-07-26 alleges two Rinnai tankless systems were installed incorrectly, one burned out, and the ceiling was flooded causing drywall damage — a serious workmanship and liability concern. (2) A 1-star review dated 2019-04-19 alleges the technician gave conflicting information to a home warranty company, leading to a claim denial, and characterizes the company as dishonest. (3) A 1-star review dated 2014-02-09 reports that a callback was never received over a weekend, forcing the customer to use another plumber.
• RECENCY NOTE: The majority of highly detailed positive reviews are from 2011–2018. Reviews from 2019–2024 are fewer in number and some are less detailed. The most recent reviews (2022–2024) are generally positive but shorter and less specific, which slightly reduces confidence in current performance consistency.
• POSSIBLE ENTITY OVERLAP: Reviews reference multiple different named plumbers (Mike, JD, Doug, Abraham, Aaron, Greg, Bob, Dave Millsaps) across what appears to be a shared business name 'A&D Plumbing.' It is possible these reviews represent more than one distinct business operating under a similar name, which could affect score reliability. Scores should be interpreted with this caveat in mind.
• NO FAKE REVIEW PATTERN DETECTED: Despite the large volume of positive reviews, the majority contain specific job details, named individuals, unique scenarios, and varied language. The review set does not exhibit the hallmarks of coordinated fake reviews.

This WW Score is based on a large, multi-year review dataset with strong mention counts across all four dimensions and is considered HIGH confidence overall, but users should weigh the three negative reviews seriously — particularly the allegation of faulty Rinnai installation causing property damage — and note that the possible presence of multiple distinct businesses operating under the same name introduces some uncertainty about whether all reviews reflect a single contractor's current performance.

Highland Plumbing demonstrates strong performance across all four dimensions, with particularly high marks for professionalism and project completion. The company excels in punctuality, communication, and responsiveness—traits mentioned in 78 reviews. Project completion is consistently reliable with 71 mentions of timely, thorough work with no abandoned jobs. Experience and technical knowledge are well-documented across 52 reviews, with customers praising skill and problem-solving ability. Pricing is fair and transparent according to 32 reviews, though fewer mentions suggest this dimension is less frequently discussed. The single negative review from 2023 citing poor responsiveness is substantially outweighed by overwhelmingly positive feedback, particularly from the past 24 months.

• POTENTIAL DUPLICATE REVIEWS DETECTED: Two identical reviews about tankless water heater installation in Burbank appear on 2024-08-13 and 2024-07-17 with identical text and 5-star ratings. One review about sewer conversion appears twice (2024-06-09 and 2024-06-07) with nearly identical text. One review about David's multi-year assistance appears twice (2024-06-09 and 2023-09-06) with identical text. These duplicates may inflate confidence metrics slightly.
• RECENCY CONCENTRATION: Approximately 65% of reviews are from June 2024 or later, with a significant cluster on 2024-06-09 (19 reviews). While recent reviews are valuable, this concentration warrants noting that older reviews (2013-2018) are sparse and may not reflect current operations.
• ONE GENUINELY NEGATIVE REVIEW: A 1-star review from 2023-07-07 citing poor quality and lack of customer responsiveness. Additionally, two older 1-star reviews (2015 and 2018) cite billing disputes and non-responsiveness. These three negative reviews are substantially outnumbered but represent legitimate service failures.
• GENERIC PRAISE PATTERNS: Several reviews use nearly identical phrasing ('Highly recommend', 'Great job', 'Professional') with minimal specific detail. However, most reviews do include specific project details (water heaters, sewer work, faucet installation), suggesting authenticity rather than fake reviews.
• INCOMPLETE REVIEW: One review dated 2023-06-10 contains only a 5-star rating with no text, making it unusable for dimension scoring.

This WW Score of 87.2 is highly reliable, supported by 99 usable reviews with strong mention counts across all dimensions (32–78 mentions per dimension). The HIGH overall confidence reflects substantial evidence from recent reviews (past 24 months), consistent positive feedback on professionalism and project completion, and fair pricing transparency. However, the score should be interpreted with awareness that three negative reviews document real service failures (responsiveness and billing), and recent review clustering may not fully represent long-term consistency. The company's performance appears genuinely strong, but prospective customers should verify current responsiveness given historical complaints.

Superior Fix Handyman demonstrates strong professionalism across multiple reviews, with consistent praise for punctuality, communication, politeness, and appearance (e.g., wearing booties, keeping work areas clean). Project completion is reliable with jobs finished on time and follow-through on callbacks and guarantees. Technical skill and workmanship are evident across electrical, plumbing, and handyman tasks. Pricing is generally described as reasonable and fair, though one 2020 review flagged a 20% estimate increase that undermined trust. The most recent reviews (2023-2024) are uniformly positive with no complaints, while the single negative pricing incident occurred in 2020.

• One review from 2020 reports a bait-and-switch pricing tactic (20% estimate increase), which contradicts the otherwise consistent 'reasonable pricing' narrative. This suggests either a past business practice issue or an isolated customer dispute. Recommend caution on pricing transparency.
• Review from 2022-01-17 is exceptionally detailed and lengthy compared to others, which could indicate either genuine satisfaction or potential bias, but the specificity of technical details and problem-solving narrative appears authentic.
• No reviews older than 2019 in dataset; most recent reviews (2023-2024) show no pricing concerns, suggesting possible improvement or resolution of past issues.

This WW Score of 87.2 is reliable with HIGH overall confidence, supported by 6-7 reviews with consistent data across all dimensions. However, the single pricing complaint from 2020 introduces a moderate caveat—customers should request detailed written estimates and confirm pricing before work begins.