New Era Plumbing

The majority of reviews praise professionalism, punctuality, and responsiveness, with many customers noting technicians arrived quickly and communicated clearly. Pricing is generally described as fair and reasonable, though two serious negative reviews allege significant overcharging, misdiagnosis, and upselling of unnecessary work — including one $38,000 job where the work allegedly failed and ... Read more

The majority of reviews praise professionalism, punctuality, and responsiveness, with many customers noting technicians arrived quickly and communicated clearly. Pricing is generally described as fair and reasonable, though two serious negative reviews allege significant overcharging, misdiagnosis, and upselling of unnecessary work — including one $38,000 job where the work allegedly failed and permits were not pulled. Project completion is the most concerning dimension: multiple 1-star reviews describe abandoned or failed work, a no-show appointment, and a sewer connection that collapsed shortly after completion, which meaningfully drags down the score. Experience scores moderately well given many positive accounts of skilled diagnostics and complex sewer work, but is tempered by credible accounts of misdiagnosis and shoddy execution on high-value jobs. The overall picture is a contractor with a strong base of satisfied customers for routine work but meaningful red flags on larger, more complex projects. Read less