Flatley's Plumbing Express

Flatley's Plumbing Express shows significant inconsistency across service dimensions. While professionalism scores reasonably well (72.5) with many customers praising punctuality, responsiveness, and courteous technicians, the company is severely hampered by persistent pricing complaints. The pricing score of 45.0 reflects widespread allegations of bait-and-switch tactics, dramatic quote increases... Read more

Flatley's Plumbing Express shows significant inconsistency across service dimensions. While professionalism scores reasonably well (72.5) with many customers praising punctuality, responsiveness, and courteous technicians, the company is severely hampered by persistent pricing complaints. The pricing score of 45.0 reflects widespread allegations of bait-and-switch tactics, dramatic quote increases, overcharging relative to competitors, and lack of transparency—issues appearing in over 50 reviews. Project completion is moderately strong (68.0) but marred by incomplete work, follow-up failures, and property damage incidents. Technical experience is solid (75.0) when work is completed, though some reviews cite misdiagnosis and poor problem-solving. The WW Score of 62.8 reflects a company with capable technicians undermined by serious business practice concerns. Read less