Best Comfort Heating and Cooling

Best Comfort Heating and Cooling presents a deeply divided review profile spanning 2013–2022, with a near-even split between glowing 5-star and damning 1-star reviews. Professionalism is severely undermined by a high volume of no-show and missed appointment complaints — at least 7 reviews explicitly describe technicians failing to arrive or call — which drags the score down despite genuine p... Read more

Best Comfort Heating and Cooling presents a deeply divided review profile spanning 2013–2022, with a near-even split between glowing 5-star and damning 1-star reviews. Professionalism is severely undermined by a high volume of no-show and missed appointment complaints — at least 7 reviews explicitly describe technicians failing to arrive or call — which drags the score down despite genuine praise from satisfied customers. Pricing is a significant liability: multiple reviewers independently allege gross overcharging, misdiagnosis to upsell unnecessary equipment (e.g., recommending a full furnace replacement when a clogged filter was the issue, or a $3,500 AC unit when a $15 part fixed the problem), and non-transparent billing practices. Project completion is mixed — positive reviews describe timely, complete repairs, but negative reviews document unfinished work (a hole left in siding for over a year), failed callbacks, and recurring equipment failures post-installation. Experience scores moderately, with some reviewers praising technical knowledge and honest assessments, while others describe outright incompetence or deliberate misdiagnosis for financial gain. Read less