A&B Reliable

Professionalism is deeply mixed: Anthony is described as kind, knowledgeable, and responsive in several reviews, but a serious pattern of non-responsiveness after a failed job and a pre-diagnosis recommendation over the phone without gathering basic information significantly drag this score down. Pricing is a notable concern — a $150 service fee for five minutes of non-work and a $385 charge for... Read more

Professionalism is deeply mixed: Anthony is described as kind, knowledgeable, and responsive in several reviews, but a serious pattern of non-responsiveness after a failed job and a pre-diagnosis recommendation over the phone without gathering basic information significantly drag this score down. Pricing is a notable concern — a $150 service fee for five minutes of non-work and a $385 charge for an incomplete drain job that the homeowners ultimately fixed themselves suggest poor value and lack of transparency. Project completion is the most damaging dimension: one review explicitly describes an incomplete job, no follow-through on a promised refund, and total communication breakdown after payment, which is a severe failure. Experience scores moderately — Anthony demonstrates solid diagnostic ability in positive reviews (sump pump diagnosis, quick identification of a furnace leak), but the failed drain rodding job and the premature garbage disposal recommendation without gathering facts undermine confidence in consistent technical judgment. Read less