AAA Quality H2O

This single detailed review paints a deeply negative picture across nearly every dimension. Professionalism scored extremely low due to chronic unresponsiveness, a hostile scheduler interaction, a no-show on an urgent hot water heater job, and the contractor ultimately abandoning the service agreement under a pretextual excuse. Project completion also scored very low, as the contractor failed to h... Read more

This single detailed review paints a deeply negative picture across nearly every dimension. Professionalism scored extremely low due to chronic unresponsiveness, a hostile scheduler interaction, a no-show on an urgent hot water heater job, and the contractor ultimately abandoning the service agreement under a pretextual excuse. Project completion also scored very low, as the contractor failed to honor a promised annual inspection, stood up the customer on an emergency call with no notice, and ultimately refused to service equipment he sold. Pricing received a moderate-low score because while a service call fee was disclosed, the reviewer noted a competitor was cheaper and the contractor had previously solicited a positive review in exchange for a discount — a transparency concern. Experience received a cautious mid-range score because the initial installation appeared functional, but the contractor's dismissive response to a legitimate equipment failure and his failure to diagnose or guide the customer through the issue undermined confidence in his technical follow-through. Read less