Al's Plumbing

Al's Plumbing has a strong track record of emergency responsiveness and same-day service, with dozens of reviewers praising rapid arrival times and follow-through on urgent jobs. However, professionalism is meaningfully dragged down by a recurring and credible pattern of rude phone interactions — multiple independent reviewers across different years describe the owner being abrupt, dismissive, o... Read more

Al's Plumbing has a strong track record of emergency responsiveness and same-day service, with dozens of reviewers praising rapid arrival times and follow-through on urgent jobs. However, professionalism is meaningfully dragged down by a recurring and credible pattern of rude phone interactions — multiple independent reviewers across different years describe the owner being abrupt, dismissive, or outright hostile when contacted for quotes or scheduling. Pricing is the most contested dimension: while many customers praise affordability and fair value, a significant minority of detailed negative reviews describe charges of approximately $400/hour, undisclosed minimums, no upfront estimates, and bills that did not match verbal quotes — these are specific, credible, and consistent enough to substantially lower the pricing score. Project completion scores moderately well, with most jobs described as finished same-day or next-day, but there are serious outliers including one review describing an abandoned mid-job and another describing unfinished work paired with intimidation to collect full payment. Technical skill and workmanship are generally well-regarded across the review base, supporting a solid experience score. Read less