Service Now Home Services

Service Now demonstrates solid professionalism with timely responses and courteous technicians, supported by multiple positive mentions of friendly and professional conduct. However, significant pricing concerns emerge from multiple reviews citing overcharges and inflated quotes, with one customer reporting a $3,600 recommendation that proved unnecessary. Project completion is undermined by a crit... Read more

Service Now demonstrates solid professionalism with timely responses and courteous technicians, supported by multiple positive mentions of friendly and professional conduct. However, significant pricing concerns emerge from multiple reviews citing overcharges and inflated quotes, with one customer reporting a $3,600 recommendation that proved unnecessary. Project completion is undermined by a critical 2019 case where work failed to resolve the actual problem and follow-up callbacks were never honored despite repeated requests. Technical experience appears competent for routine maintenance, but the company's diagnostic accuracy is questionable given the sewer line misdiagnosis. The WW Score reflects these mixed signals with moderate confidence across all dimensions. Read less