Mergenthaler Plumbing

Mergenthaler Plumbing has a strong overall reputation built on decades of customer relationships, with professionalism and responsiveness being the most consistently praised attributes across a large volume of reviews. Eugene and Mike (the owner) are repeatedly cited by name for being knowledgeable, courteous, and thorough, which elevates the experience and professionalism scores. However, several... Read more

Mergenthaler Plumbing has a strong overall reputation built on decades of customer relationships, with professionalism and responsiveness being the most consistently praised attributes across a large volume of reviews. Eugene and Mike (the owner) are repeatedly cited by name for being knowledgeable, courteous, and thorough, which elevates the experience and professionalism scores. However, several negative reviews raise meaningful concerns: a $10,000 job left with an unresolved landscaping dispute, allegations of sloppy workmanship and corner-cutting on a bathroom rehab, a technician who left mid-interaction without explanation, and complaints about undisclosed service call fees and high pricing relative to competitors. Pricing scores are tempered by recurring complaints about service call charges not disclosed upfront and at least one instance of a quote significantly higher than a competitor. Project completion scores reflect mostly positive outcomes but are pulled down by the unfinished mound dispute and the 2010 review alleging systematic shortcuts on a major rehab job. Read less