AA Service

AA Service Co. earns strong marks for professionalism and technician experience, with dozens of reviews praising named technicians for being courteous, thorough, communicative, and knowledgeable. However, pricing is a significant and recurring concern — multiple reviewers across different years describe unexpected charges, lack of cost transparency, flat-rate billing with no itemization, and quo... Read more

AA Service Co. earns strong marks for professionalism and technician experience, with dozens of reviews praising named technicians for being courteous, thorough, communicative, and knowledgeable. However, pricing is a significant and recurring concern — multiple reviewers across different years describe unexpected charges, lack of cost transparency, flat-rate billing with no itemization, and quotes dramatically higher than competitors, pulling the pricing dimension well below average. Project completion is mixed: many routine maintenance visits are completed satisfactorily, but there are credible complaints about technicians leaving without completing work, missed appointments, a month-long delay on a new unit installation, and a post-service boiler failure with no warranty support. The high volume of positive reviews is tempered by a consistent pattern of serious negative experiences that span multiple years and service types. Read less