Mr. Rooter Plumbing of Champaign

Mr. Rooter Plumbing of Champaign has a deeply mixed record across all four dimensions. Professionalism scores moderately well overall — many individual technicians (Javae, Christyan, Adam, Chris, Jay, Tim) are praised repeatedly for friendliness, communication, and courtesy, but this is significantly offset by serious complaints about rude managers, a dismissive supervisor (Michael V.), and a pa... Read more

Mr. Rooter Plumbing of Champaign has a deeply mixed record across all four dimensions. Professionalism scores moderately well overall — many individual technicians (Javae, Christyan, Adam, Chris, Jay, Tim) are praised repeatedly for friendliness, communication, and courtesy, but this is significantly offset by serious complaints about rude managers, a dismissive supervisor (Michael V.), and a pattern of broken promises around follow-through and callbacks. Project completion is the most damaging dimension: multiple reviews describe jobs left incomplete, incorrect diagnoses leading to unnecessary upsells, broken fixtures left unrepaired, holes left in properties, and a $3,450 case where the problem was never solved. Pricing draws consistent criticism — several reviewers felt overcharged, encountered unexpected add-on costs, or were billed incorrectly, though a minority found pricing fair or reasonable. Experience is similarly split: standout technicians demonstrate genuine skill and problem-solving ability, but others (notably Michael V. and JT) showed alarming incompetence, including not knowing how to locate a water shutoff valve and misdiagnosing sewer problems repeatedly at significant customer expense. Read less