Perma-Seal Basement Systems

Perma-Seal shows a strong split personality across its reviews: individual crew members and field technicians are frequently praised for professionalism, punctuality, friendliness, and technical competence, driving moderately positive scores in professionalism and experience. However, the company is significantly dragged down by recurring and serious complaints about pricing — multiple reviewers... Read more

Perma-Seal shows a strong split personality across its reviews: individual crew members and field technicians are frequently praised for professionalism, punctuality, friendliness, and technical competence, driving moderately positive scores in professionalism and experience. However, the company is significantly dragged down by recurring and serious complaints about pricing — multiple reviewers received quotes 3x to 10x higher than competitors, and several described feeling pressured or misled by sales representatives. Project completion is a meaningful weak point, with multiple reviews describing incomplete work, unresolved warranty claims, scheduling failures, and jobs that did not solve the original problem. Customer service at the organizational level (management responsiveness, billing disputes, deposit refunds) is a consistent failure point cited across numerous negative reviews. The overall WW Score of 68.4 reflects a company with capable field crews but systemic issues in sales ethics, pricing transparency, and post-job accountability. Read less