Arch Plumbing

Arch Plumbing earns strong marks for professionalism and experience across a very large review base, with dozens of customers praising named technicians (Chris, Tony, Alex, Gerson, Ryan, Carlos, Jorge, Enrique, Oscar) for punctuality, friendliness, cleanliness, and technical competence. Pricing scores are tempered by a meaningful cluster of negative reviews citing a non-negotiable $118 dispatch fe... Read more

Arch Plumbing earns strong marks for professionalism and experience across a very large review base, with dozens of customers praising named technicians (Chris, Tony, Alex, Gerson, Ryan, Carlos, Jorge, Enrique, Oscar) for punctuality, friendliness, cleanliness, and technical competence. Pricing scores are tempered by a meaningful cluster of negative reviews citing a non-negotiable $118 dispatch fee, a $275 cartridge replacement, a $641 water line charge billed at triple the estimated hours, and a $525 gas nipple replacement that reviewers felt was exploitative — these are explicit, credible complaints that prevent a higher pricing score. Project completion is the most penalized dimension: multiple reviews describe no-shows, abandoned bids, months-long project delays, incomplete remodel work left unfinished, a permit plan that was lost, and a plumber who failed to diagnose a problem correctly and left without resolving it — these are serious, recurring patterns that meaningfully drag the score down. The majority of reviews are recent (2024–2025), which increases confidence in the current state of the business, though the negative patterns span the full review history suggesting they are not isolated incidents. Read less