Northfield Plumbing

Northfield Plumbing presents a deeply mixed picture across all dimensions. Professionalism is severely undermined by a recurring and explicit pattern of non-responsiveness — multiple reviewers across different years report calling 5+ times with no callback, which is a critical failure in communication and customer service, partially offset by positive mentions of punctuality, courtesy, and frien... Read more

Northfield Plumbing presents a deeply mixed picture across all dimensions. Professionalism is severely undermined by a recurring and explicit pattern of non-responsiveness — multiple reviewers across different years report calling 5+ times with no callback, which is a critical failure in communication and customer service, partially offset by positive mentions of punctuality, courtesy, and friendliness in a handful of reviews. Project completion is the weakest dimension: multiple reviews describe work that failed shortly after completion, a dangerous gas leak caused by an incorrect fitting, property damage that was not remedied, and a drain clog that recurred within six months — these are serious, documented failures of follow-through and workmanship quality. Experience scores are similarly split, with some reviewers praising technical knowledge and efficiency while others describe incorrect parts being installed and defective outcomes. Pricing receives mixed signals — one reviewer praised a fair rate, another described a steep price for unsatisfactory work, and a third was billed for a repair caused by the company's own error. The overall score reflects a contractor with genuine capability in some interactions but a troubling and consistent record of accountability failures, poor communication, and incomplete or defective work. Read less