Bills Plumbing & Sewer

Bill's Plumbing receives strong praise for individual technicians — Kurt, Victor, Jimmy, James, and Shawn are repeatedly cited as knowledgeable, courteous, and efficient — which drives solid scores in professionalism and experience. However, a persistent and serious pattern of complaints about office/reception staff being rude, dismissive, or outright hostile significantly drags down the profe... Read more

Bill's Plumbing receives strong praise for individual technicians — Kurt, Victor, Jimmy, James, and Shawn are repeatedly cited as knowledgeable, courteous, and efficient — which drives solid scores in professionalism and experience. However, a persistent and serious pattern of complaints about office/reception staff being rude, dismissive, or outright hostile significantly drags down the professionalism score. Pricing is a notable weak point: multiple reviewers across different years report being quoted one price and charged a higher amount, undisclosed service fees, and at least one instance of what appears to be price gouging on a holiday weekend. Project completion is mixed — many jobs are completed well, but several reviews describe incomplete work, failed rodding, unresolved callbacks, and one significant contract dispute involving a $11,320 job where promised follow-through never materialized. The overall picture is a company with skilled field technicians undermined by inconsistent office practices and recurring billing transparency issues. Read less