Arnold & Sons Plumbing, Sewer & Drain

Arnold and Sons presents a deeply split profile: a large bloc of recent 5-star reviews praises individual technicians by name for professionalism, communication, and timely service, while a substantial and persistent thread of negative reviews spanning over a decade consistently accuses the company of grossly inflated pricing, upselling unnecessary work, and bait-and-switch advertising tactics. Pr... Read more

Arnold and Sons presents a deeply split profile: a large bloc of recent 5-star reviews praises individual technicians by name for professionalism, communication, and timely service, while a substantial and persistent thread of negative reviews spanning over a decade consistently accuses the company of grossly inflated pricing, upselling unnecessary work, and bait-and-switch advertising tactics. Pricing is the single most damaging dimension, with dozens of reviewers independently describing quotes that were two to ten times what competitors charged for identical work — this pattern is too consistent and specific to dismiss. Project completion is mixed: many jobs were finished well, but multiple reviewers report incomplete work, callbacks not honored, and at least one incident where a fire was started due to technician negligence. Professionalism scores moderately because individual technicians frequently receive genuine praise, but owner-level conduct (yelling at customers, refusing refunds, ignoring complaints) and repeated failures of the after-hours emergency line drag the score down significantly. Experience is above average when technicians engage fully, but several reviews describe technicians refusing to attempt work or misdiagnosing problems that competitors resolved quickly and cheaply. Read less