Arce Plumbing & Sewer

ARCE Plumbing has a large and long review history showing a genuinely mixed performance record. Professionalism scores moderately — the majority of reviews praise punctuality, communication, and courteous technicians (particularly Luis and Ruben), but a meaningful cluster of negative reviews explicitly cite no-shows without notification, rude behavior, and dismissive technicians, which significa... Read more

ARCE Plumbing has a large and long review history showing a genuinely mixed performance record. Professionalism scores moderately — the majority of reviews praise punctuality, communication, and courteous technicians (particularly Luis and Ruben), but a meaningful cluster of negative reviews explicitly cite no-shows without notification, rude behavior, and dismissive technicians, which significantly drags the score down. Pricing is a notable weakness: multiple independent reviewers across different years describe charges as 'extremely expensive,' 'twice the market value,' or shocking — with only a handful calling pricing fair or reasonable, yielding a below-average price score. Project completion is the most concerning dimension: several detailed negative reviews describe work that failed shortly after completion, warranty callbacks being ignored, wrong materials installed, and at least one allegation of outright fraud (charging for a sump pump replacement that was never performed) — these are serious and specific complaints that substantially lower this dimension's score. Experience scores slightly higher than completion because many reviewers praise technical knowledge and problem-solving, but the misdiagnoses and incorrect installations documented in negative reviews prevent a high score. Overall, ARCE shows a company with capable technicians and a strong base of satisfied commercial/property-management clients, but with recurring and serious failures in accountability, follow-through, and pricing transparency. Read less