Overview of Company Customer Sentiment Analysis in May
Abbott Industries receives overwhelmingly negative reviews across all four scored dimensions, with professionalism and pricing being the most severely criticized. Multiple reviewers describe office staff — specifically Fred and Rob — as rude, condescending, and unwilling to let customers speak, while the owner reportedly never returned calls seeking billing resolution. Pricing is a dominant co... Read more
Abbott Industries receives overwhelmingly negative reviews across all four scored dimensions, with professionalism and pricing being the most severely criticized. Multiple reviewers describe office staff — specifically Fred and Rob — as rude, condescending, and unwilling to let customers speak, while the owner reportedly never returned calls seeking billing resolution. Pricing is a dominant complaint across nearly every review, with customers citing charges they describe as grossly inflated, lacking transparency, and unsupported by itemized breakdowns or upfront quotes. Project completion is also poor, with multiple accounts of plumbers leaving jobs unfinished, requiring return visits, missing scheduled times, and failing to check their own work. Workmanship quality is questionable, with incidents including wrong parts being used, undetected loose wires, and inefficient on-site execution — though one reviewer noted a plumber was polite and courteous at the individual level. Read less