Expert Heating, Air & Plumbing

Expert Heating and Air shows a deeply polarized review pattern with 5 five-star reviews praising professionalism and responsiveness, but 8 one-star reviews citing misdiagnosis, overpricing, appointment cancellations, and predatory billing practices. Professionalism scores are dragged down by documented customer service failures and rude management behavior. Pricing is the weakest dimension, with m... Read more

Expert Heating and Air shows a deeply polarized review pattern with 5 five-star reviews praising professionalism and responsiveness, but 8 one-star reviews citing misdiagnosis, overpricing, appointment cancellations, and predatory billing practices. Professionalism scores are dragged down by documented customer service failures and rude management behavior. Pricing is the weakest dimension, with multiple reviews detailing inflated charges, lack of itemization, and unnecessary upsells. Project completion suffers from three documented appointment cancellations and incomplete problem resolution. Experience is compromised by technical misdiagnosis (unnecessary part replacements, incorrect thermostat recommendations) that required second opinions to correct. The company's reputation appears significantly damaged by these patterns. Read less