Proper Plumbing & Drain

Proper Plumbing & Drain has a strong base of positive reviews praising Nick's responsiveness, punctuality, fair pricing, and quality workmanship across a wide variety of jobs. However, three serious negative reviews significantly drag down the scores, particularly for professionalism and project completion: one customer reported a no-show with no advance notice, one reported an unresponsive contra... Read more

Proper Plumbing & Drain has a strong base of positive reviews praising Nick's responsiveness, punctuality, fair pricing, and quality workmanship across a wide variety of jobs. However, three serious negative reviews significantly drag down the scores, particularly for professionalism and project completion: one customer reported a no-show with no advance notice, one reported an unresponsive contractor who failed to honor a warranty on a sump pump, and one reported multiple incomplete or incorrectly performed tasks combined with a charge nearly double the quoted price and no response to follow-up communications. These are not minor complaints — they describe fundamental failures in reliability, warranty follow-through, and billing transparency. The positive reviews, while numerous, show some clustering in late October 2019 that raises mild concern about authenticity, which tempers confidence slightly. Overall, the score reflects a contractor with genuine skill and many satisfied customers but a documented pattern of serious service failures that cannot be ignored. Read less