Find Nearby Plumbers Companies In 60015, Deerfield, Illinois

Booth Plumbing receives genuinely positive marks for technical skill and workmanship, with multiple reviewers praising Chuck's ability to diagnose problems others missed and complete jobs efficiently. However, professionalism is significantly dragged down by a recurring and serious pattern of non-responsiveness: at least four separate reviewers explicitly complained that Chuck failed to return calls, ignored requests for itemized receipts, or went silent after collecting payment. Pricing is the most contested dimension, with three detailed negative reviews alleging substantial overcharging on labor and parts — including one reviewer who obtained three independent contractor confirmations of being overbilled by $800–$1,000 — partially offset by several reviewers calling prices fair or reasonable. Project completion scores moderately, as most jobs were ultimately finished, but two reviewers reported work left incomplete or a part never returned to install, which is a meaningful concern.

• RECENCY WARNING: The majority of reviews are older than 1 year. Only 3 reviews are from the past 12 months (2022–2024). Most substantive reviews — including all negative ones — date from 2008–2014, meaning the current state of the business is difficult to assess with confidence.
• PRICING CONCERN: Three independent, detailed reviews (2013–2014) allege significant overcharging on labor rates and parts markups. One reviewer documented a $800–$1,000 overbilling confirmed by three competing contractors. This is a serious pattern, not an isolated complaint.
• RESPONSIVENESS PATTERN: At least four reviews explicitly cite Chuck failing to return calls, ignoring requests for receipts or billing breakdowns, or going silent after payment. This is a consistent and credible pattern across multiple unrelated reviewers.
• ABANDONED WORK FLAG: One reviewer (2014) reported paying $180 for work that left the item unusable, with Chuck promising to return with a part and then never following through despite multiple calls.
• ONE REVIEW MARKED 'unknown' WITH NO TEXT: The 2015 review contains no usable content and was excluded from dimension scoring.
• FAKE REVIEW CHECK: No strong fake review patterns detected. Positive reviews vary in detail and phrasing. Negative reviews are highly specific with dollar amounts, dates, and named third parties — lending them credibility.

This WW Score carries MODERATE overall reliability: the dimension scores are each based on multiple mentions giving statistical confidence, but the heavy skew toward older reviews (most from 2008–2014) means this score reflects a historical picture of Booth Plumbing rather than its current performance, and the serious pricing and responsiveness complaints from that era should be weighed carefully by any prospective customer.