Find Nearby Plumbers Companies In 62924, De Soto, Illinois

Absolute Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and predominantly positive review base spanning over a decade. Professionalism scores are bolstered by hundreds of mentions of punctuality, courtesy, and communication, but are meaningfully dragged down by a recurring pattern of no-shows, missed appointments without notification, and several accounts of rude or combative behavior from staff and owners — a pattern that appears across multiple years and multiple reviewers. Pricing receives the lowest score due to a notable minority of reviewers explicitly calling out overcharging, non-itemized invoices, hidden fees, inflated service call charges, and pricing that felt inconsistent or deceptive; while many reviewers praise fair pricing, the negative pricing complaints are specific and credible enough to suppress the score. Project completion is generally strong, with most jobs described as completed efficiently and thoroughly, though a handful of reviews describe incomplete work, callbacks needed, or jobs that failed within days. Experience scores well, with many reviewers citing skilled diagnostics, problem-solving, and technical knowledge across a wide variety of plumbing tasks.

• APPOINTMENT RELIABILITY PATTERN: At least 15 reviews across multiple years describe no-shows, missed appointments without any call, or plumbers arriving significantly late without notice. This is a persistent and credible operational weakness, not isolated incidents.
• PRICING COMPLAINTS — SPECIFIC AND CREDIBLE: Multiple reviewers across different years cite non-itemized bills, unexpected charges for drive time, inflated parts markups, high service call fees, and pricing that felt inconsistent or deceptive. One reviewer was quoted $3,200 for a water heater; another paid $162 for a 15-minute repair. These are not vague complaints.
• RUDE STAFF COMPLAINTS: Several reviews describe rude, dismissive, or combative behavior from staff or owners — including hanging up on customers, refusing to answer questions, and making racially charged comments. These are serious professionalism flags.
• POSSIBLE MULTI-ENTITY REVIEW POOL: The review set references a very large number of different technician names (Jose, Howard, Bill, Edwin, Josh, Larry, Steve, Raul, Sean, Brett, Andy, Jared, Matthew, Nick, John, Justin, etc.) and spans geographies including California (Bay Area, San Diego, Lodi, Castro Valley), Texas (Flower Mound, DFW), and Illinois (Chicago suburbs). This strongly suggests these reviews are aggregated from multiple distinct business locations or franchises operating under the 'Absolute Plumbing' name. Scores should be interpreted with caution as they may not reflect any single location's performance.
• RECENCY NOTE: The review set spans from approximately 2008 to June 2025. Reviews from 2025 and 2024 are heavily weighted in this analysis. Older reviews (pre-2020) are present in large numbers and show similar patterns — both positive and negative — suggesting the operational issues are long-standing rather than recently resolved.
• FAKE REVIEW RISK — LOW TO MODERATE: The majority of 5-star reviews contain specific technician names, job descriptions, and situational details, which reduces fake review suspicion. However, a subset of very short, generic 5-star reviews with no detail (e.g., 'Great work', 'Hard worker gets the job done right', blank text with 5 stars) are present and contribute minor concern. Overall fake review risk is assessed as low to moderate.
• INCOMPLETE WORK INSTANCES: At least 3 reviews describe work that was left incomplete, required a return visit, or failed within days of completion — including a drain that re-blocked within 48 hours and a tankless water heater installation left unfinished for a month.

This WW Score carries HIGH statistical confidence due to the very large review volume, but should be interpreted with caution given strong evidence that the review pool aggregates multiple distinct business locations operating under the same name, and given persistent credible complaints about appointment reliability, pricing transparency, and occasional staff conduct that meaningfully offset the otherwise strong positive sentiment.