B & K Plumbing

B&K Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most heavily discussed dimension and is severely dragged down by multiple explicit complaints: a screaming owner, a rude and uncooperative technician, chronic no-shows spanning four days, and a failure to follow up or communicate clearly — these are serious, specific, and credible negative signals that out... Read more

B&K Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most heavily discussed dimension and is severely dragged down by multiple explicit complaints: a screaming owner, a rude and uncooperative technician, chronic no-shows spanning four days, and a failure to follow up or communicate clearly — these are serious, specific, and credible negative signals that outweigh the positive mentions of professional behavior in a few reviews. Project completion is similarly troubled, with one reviewer explicitly noting work was left half-done, another uncertain whether work was completed at all, and another describing a return visit needed due to a problem created during the original visit. Pricing receives a middling score because while one reviewer found B&K to be the lowest of four estimates and another praised fair pricing, a third felt overcharged for poor service and a fourth found a cheaper alternative elsewhere. Experience scores modestly, with some positive workmanship noted but offset by a technician who refused to address a second task and left a customer without hot water. The most recent reviews (2018–2023) skew negative, which is a meaningful concern. Read less