Find Nearby Plumbers Companies In 61873, Danville, Illinois

This contractor/plumber business shows mixed performance across multiple locations and technicians. Professionalism scores are solid (76.5) with strong punctuality and communication from many technicians like Matt, Tom, and Keith, though several reviews cite no-shows and poor responsiveness from others (Adrian, Simply Plumbing staff). Project completion is the weakest dimension (71.0), with recurring complaints about abandoned work, incomplete callbacks, and follow-through failures. Experience and technical knowledge are strong (79.5), with consistent praise for diagnostic ability and workmanship quality. Pricing presents significant concerns (68.0), with multiple complaints about overcharging, hidden fees, and quotes substantially higher than competitors. The business appears to operate multiple brands/locations with highly variable service quality.

• CRITICAL: Multiple reviews (Adrian/Simply Plumbing) describe potential fraud patterns—taking service fees without completing work, no-shows without communication, and refusal to return calls. At least 8 reviews allege this behavior across different time periods.
• INCONSISTENT QUALITY: Stark contrast between highly positive reviews (Matt, Tom, Keith, InMotion Mechanical staff) and severely negative ones (Adrian, Simply Plumbing). Suggests either multiple businesses operating under same name or significant quality variance by technician.
• PRICING COMPLAINTS: Recurring pattern of customers reporting overcharges (e.g., $900 for $50 job, $470 for $35-40 thermostat, $1,395 vs. $600 for same work). At least 6 reviews explicitly cite unfair pricing.
• NO-SHOW PATTERN: Multiple reviews from different years (2024, 2022, 2021, 2020, 2014) describe missed appointments with no communication. This is a systemic issue, not isolated incidents.
• CALLBACK FAILURES: At least 12 reviews mention failure to return calls, voicemails going unanswered, or lack of follow-up communication.
• POTENTIAL FAKE REVIEWS: Approximately 20 reviews with no dates (all 5-star, generic praise like 'Matt was professional,' 'great work,' minimal detail) may be artificially generated. These inflate scores artificially.
• WARRANTY COMPANY ISSUES: Multiple reviews indicate problems when customers are referred through home warranty companies (Choice Home Warranty, etc.), suggesting potential conflicts of interest or different service standards.
• INCOMPLETE WORK: Several reviews describe jobs left unfinished, partial repairs, or work that failed shortly after completion (e.g., water heater stand not included, pressure valve leaking within 1 year).

This WW Score of 72.8 should be treated with CAUTION. While the HIGH confidence reflects substantial review volume, the data masks a deeply bifurcated business: some technicians (Matt, Tom, Keith, InMotion staff) deliver excellent service consistently, while others (Adrian, Simply Plumbing associates) show patterns of fraud, no-shows, and overcharging. The ~20 undated 5-star reviews with minimal detail appear artificially generated and inflate the score. Customers should verify which specific technician/location they are hiring and research that individual thoroughly before committing. The business's reliability varies dramatically by technician and location.