Northwest Plumbing

This contractor presents a deeply polarized review profile: a loyal base of long-term residential customers (particularly around the JackRabbit and Northwest Chicago operations) consistently praise individual technicians like Jim, Scott, Rick, and Tim for professionalism, punctuality, and solid workmanship. However, a substantial and recurring cluster of negative reviews — many from new construc... Read more

This contractor presents a deeply polarized review profile: a loyal base of long-term residential customers (particularly around the JackRabbit and Northwest Chicago operations) consistently praise individual technicians like Jim, Scott, Rick, and Tim for professionalism, punctuality, and solid workmanship. However, a substantial and recurring cluster of negative reviews — many from new construction homeowners — describes a pattern of poor office customer service, rude staff, failed warranty follow-through, and shoddy installation work that required repeat visits or third-party correction. Project completion is the most damaged dimension, with multiple reviews citing abandoned jobs, unresolved warranty repairs, incorrect installations (circulation pumps, expansion valves, water meters), and technicians leaving without completing work. Pricing feedback is mixed: some customers praise fair and transparent quotes while others allege overcharging, undisclosed fees, and being billed before work was completed. The overall score of 58.2 reflects a company with genuine technical talent among certain individual plumbers but systemic failures in office management, warranty accountability, and quality control on new construction projects. Read less