Mr. Rooter Plumbing of McHenry County

Mr. Rooter of McHenry County presents a deeply polarized review profile. A substantial number of positive reviews praise individual technicians — particularly Jordan, Luis, Konnor, Kyle, and Andrew — for friendliness, punctuality, and effective repairs, which lifts professionalism and project completion scores modestly. However, a significant and detailed body of negative reviews describes ser... Read more

Mr. Rooter of McHenry County presents a deeply polarized review profile. A substantial number of positive reviews praise individual technicians — particularly Jordan, Luis, Konnor, Kyle, and Andrew — for friendliness, punctuality, and effective repairs, which lifts professionalism and project completion scores modestly. However, a significant and detailed body of negative reviews describes serious recurring issues: overcharging and opaque pricing, work that failed shortly after completion, unlicensed or inexperienced technicians, abandoned jobs, unreturned calls from ownership, and in multiple cases alleged fraudulent upselling of unnecessary services. Pricing is the weakest dimension, with numerous reviewers explicitly stating they were charged double or more compared to competitors for identical work, and several describing bait-and-switch or undisclosed billing practices. Project completion is also significantly dragged down by multiple accounts of jobs left unfinished, problems recurring within days, and callbacks not honored without additional charges. Read less