Find Nearby Plumbers Companies In 60649, Crete, Illinois

Able Sewerage has a strong base of loyal, satisfied customers who consistently praise responsiveness, fair pricing, and pleasant workers — several reviewers note multi-year or even 15-year relationships with the company. However, the review set contains multiple serious negative experiences that meaningfully drag down every dimension: two reviews describe misdiagnosis of plumbing problems that led to unnecessary and costly repair recommendations, one describes repeated no-show appointments with no communication, and one describes a disputed service charge and an unprofessional owner response. Professionalism is mixed — while many reviewers praise attitude and communication, at least three reviews cite poor communication, missed appointments, or dismissive responses. Project completion is the most damaged dimension, with credible accounts of jobs left unresolved, incorrect diagnoses, and work described as a 'bandaid' without disclosure to the customer. Pricing scores moderately well overall, but is undercut by two reviews where customers paid competitors significantly less for the same or better work.

• Several 5-star reviews are brief and generic (e.g., 'Good quality service. Timely response. Professional attitude.') with little specific detail — mild fake review risk, though not conclusive.
• Two reviews (2020 and 2022) describe near-identical patterns: Able misdiagnosed a sewer issue, recommended expensive excavation or pipe replacement costing thousands, and a second company resolved the problem quickly and cheaply. This pattern is a significant credibility concern for the experience dimension.
• One negative reviewer (2021) references an 'unprofessional response' from owner Chris, suggesting a public dispute — this is a reputational flag for professionalism.
• Recency note: Only 5 of 19 reviews are from 2022 or later. The majority of reviews (14) are from 2021 or earlier, with several dating back to 2013–2017. The score should be treated with caution as current performance may differ from historical patterns.
• One review (2016) explicitly describes two cancelled appointments with no notification and blames being given misleading information about scope of work — this is a direct project completion and communication failure.

This WW Score carries HIGH data confidence due to review volume, but the score itself should be treated with moderate trust given the age of most reviews, a recurring pattern of misdiagnosis complaints, and documented communication failures that suggest inconsistent service quality.