A&M Plumbing receives strong praise across many recent reviews for punctuality, communication, and courteous service, with multiple reviewers explicitly noting on-time arrivals, proactive updates, and above-and-beyond behavior. However, professionalism scores are meaningfully dragged down by two older but detailed reviews describing a contractor (Matt) who gave quotes and then completely failed to...
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A&M Plumbing receives strong praise across many recent reviews for punctuality, communication, and courteous service, with multiple reviewers explicitly noting on-time arrivals, proactive updates, and above-and-beyond behavior. However, professionalism scores are meaningfully dragged down by two older but detailed reviews describing a contractor (Matt) who gave quotes and then completely failed to show up or communicate, as well as one review citing poor communication during a job. Project completion is the most penalized dimension: there are multiple serious, specific complaints about faulty installations — including leaking dishwashers, sinks, and toilets installed incorrectly, a flooded rec room caused by an improperly secured discharge hose, and an alleged attempt to upsell unnecessary repairs — all of which represent significant workmanship failures. Pricing is generally viewed favorably by those who mention it, with several reviewers calling costs fair or reasonable, though one review describes a high-pressure upsell attempt that undermines this. The experience dimension reflects a split picture: many reviewers praise skill and attention to detail, but the documented installation failures indicate inconsistent technical execution across jobs and possibly across different technicians.
Flags & Warnings
• Three reviews dated 2015–2015 contain only the word 'unknown' with no review text and 5-star ratings — these are not usable for scoring and may represent placeholder or fake entries.
• Two reviews dated 2022-09-30 contain only the word 'Excellent' with identical dates and identical text — possible duplicate or fake reviews; excluded from substantive scoring.
• The review set spans from 2008 to 2024, meaning many reviews are significantly older than 12 months. Reviews from 2013–2018 reference different named technicians (Ty, Matt, Alin) suggesting personnel or ownership changes over time, which limits the reliability of older reviews as indicators of current performance.
• The two most damaging no-show reviews (2015 and 2016) reference a 'Matt' who may no longer be associated with the business. However, they cannot be dismissed without confirmation and are included in scoring with appropriate weight reduction due to age.
• The 2020 review describing multiple simultaneous installation failures (dishwasher, sink, toilet) is highly specific and credible, and significantly impacts the project completion score.
• The 2008 review about the flooded rec room is over 15 years old and has been given minimal weight in scoring due to extreme age, but is noted as a documented workmanship failure.
Reliability Statement
This WW Score carries HIGH confidence in terms of data volume, but should be interpreted cautiously given the wide date range of reviews, evidence of personnel changes over time, and several specific and credible complaints about installation failures that meaningfully offset the otherwise strong pattern of positive recent feedback.
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