The review set is extremely small and heavily skewed by age — two of the three reviews are from 2013 and 2014, making them over a decade old and of very limited relevance to current performance. The most recent review (October 2023) is a 1-star complaint describing a complete failure to return calls regarding a warranty or service issue with a system they installed, which is a serious red flag for...
Read more Score Narrative
The review set is extremely small and heavily skewed by age — two of the three reviews are from 2013 and 2014, making them over a decade old and of very limited relevance to current performance. The most recent review (October 2023) is a 1-star complaint describing a complete failure to return calls regarding a warranty or service issue with a system they installed, which is a serious red flag for both professionalism and project completion follow-through. The older positive reviews do speak to competitive pricing, responsive service, and solid installation quality, but these cannot reliably offset a documented recent failure. The professionalism score is pulled down significantly by the 2023 non-responsiveness complaint, and project completion is penalized for the unresolved callback issue.
Flags & Warnings
• Only 3 reviews total — WW Score is statistically unreliable and should be treated with extreme caution.
• Two of three reviews are from 2013 and 2014 — over 10 years old. These reviews carry minimal weight for assessing current contractor performance.
• The only recent review (2023) is a 1-star complaint citing complete non-responsiveness to voicemails about a system they installed. This is a significant and unresolved service failure.
• The gap between the glowing older reviews and the recent negative review may indicate a decline in service quality or business operations over time.
• Insufficient review volume to detect fake review patterns, but the two older 5-star reviews are somewhat generic in praise and lack granular detail.
Reliability Statement
This WW Score is based on only 3 reviews spanning a 10-year period, with the sole recent data point being a serious complaint — the score should not be trusted as a reliable indicator of current contractor quality.
Read less