Find Nearby Plumbers Companies In 60018, Cicero, Illinois

All Town Plumbing has a large and generally positive review base spanning over a decade, with consistent praise for responsiveness, after-hours availability, and knowledgeable technicians — particularly Jerry and Rigo. Pricing is frequently cited as fair or affordable, and the majority of customers report jobs completed same-day or as promised. However, the score is meaningfully tempered by a notable cluster of serious negative reviews describing scare tactics and upselling, poor workmanship with cheap materials, a dramatic cost overrun from $800 to $1800 with disputed quality, a no-call/no-show, and at least two instances of rude or dismissive behavior. These negative reviews are specific, credible, and detailed enough to carry significant weight against the otherwise positive trend. The recency of reviews is generally strong, with many from 2024–2025, though a substantial portion of the review base dates from 2016–2022.

• FAKE REVIEW CONCERN — MODERATE: A significant number of reviews from the 2018–2022 period share identical or near-identical phrasing (e.g., two reviews dated 2021-06-10 are word-for-word duplicates: 'Jerry's the best! I liked that I dealt with him and not some call center. He's extremely experienced and resolved my issue quickly.'). Additionally, several reviews dated 2017–2020 use suspiciously generic language with no job-specific detail. Confidence in the aggregate positive score is slightly reduced as a result.
• BLANK REVIEWS: At least 6 reviews contain no text whatsoever (only a star rating). These were excluded from dimension scoring as they provide no usable data.
• UNKNOWN/PLACEHOLDER REVIEWS: Three reviews contain only the word 'unknown' as text. These were excluded from dimension scoring.
• SERIOUS NEGATIVE INCIDENTS: Multiple detailed 1-star reviews describe specific misconduct including: (1) upselling via scare tactics on a shutoff valve and supply line at $200+ for ~$15 parts; (2) installation of cheap plastic gaskets that broke within a week with no improvement to the stated problem; (3) a job that ballooned from $800 to $1800 with disputed workmanship, alleged intoxication of the owner on-site, and incomplete repairs at time of payment demand; (4) a no-call/no-show after a confirmed appointment; (5) an arrogant technician attempting to sell an irrelevant product; (6) a boiler tune-up resulting in dangerously high CO2 levels with rude follow-up service.
• RECENCY NOTE: The majority of reviews with substantive content are from 2018–2025, which is acceptable for scoring purposes. Reviews from 2013–2015 were given reduced weight. Most recent reviews (2024–2025) remain largely positive, suggesting the serious negative incidents may be isolated or historical rather than a current pattern — but this cannot be confirmed with certainty.
• MULTIPLE TECHNICIANS: Reviews reference at least five different technicians (Jerry, Rigo, Sean/Shawn, Coco, Chuck, Dan, Jonathan). Quality and conduct appear to vary by individual, which may explain the wide variance between glowing and severely negative reviews.

This WW Score is based on a large review sample (141 reviews) with HIGH confidence across all four dimensions, but should be interpreted with caution due to confirmed duplicate reviews suggesting possible fake or incentivized submissions, a meaningful number of credible and detailed negative reviews describing serious service failures, and quality variance across multiple technicians — consumers should read negative reviews carefully before hiring.