Rob West Plumbing

Rob West Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately at 62 due to a large volume of positive mentions of friendly, courteous, and responsive technicians — particularly Alex, Tom, Ozzy, and Chad — but is significantly dragged down by a persistent and credible pattern of complaints about the owner Rob's behavior: multiple independent rev... Read more

Rob West Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately at 62 due to a large volume of positive mentions of friendly, courteous, and responsive technicians — particularly Alex, Tom, Ozzy, and Chad — but is significantly dragged down by a persistent and credible pattern of complaints about the owner Rob's behavior: multiple independent reviewers describe him as dismissive, rude, manipulative, and prone to yelling at customers who dispute charges. Pricing is the weakest dimension at 42, with a high volume of explicit complaints about a non-refundable $100 trip charge, opaque time-and-materials billing, inconsistent hourly rates between visits, charges for work not performed, and final bills far exceeding verbal estimates — these complaints span the entire review history and are corroborated across many independent reviewers. Project completion scores 63, reflecting many successful same-day and next-day completions, but undermined by documented cases of abandoned projects, recurring problems not fixed on the first visit, no-shows on scheduled appointments, and at least one major case of work so defective it required a third-party contractor to redo. Experience scores 68, as field technicians are frequently praised for diagnosing difficult problems that other plumbers missed, but this is offset by documented instances of wrong parts installed, improper workmanship requiring remediation, and a disposal technician who failed to check the reset button before recommending a full replacement. Read less