R&L Hvac Services

Ricardo receives broadly positive feedback across all four dimensions, with strong recurring praise for responsiveness, communication, punctuality, and reasonable pricing. However, the most recent review (October 2024) is a significant negative outlier, citing overcharging, ghosting after a promise to credit the overpayment, and two out of four locks installed upside down — directly implicating ... Read more

Ricardo receives broadly positive feedback across all four dimensions, with strong recurring praise for responsiveness, communication, punctuality, and reasonable pricing. However, the most recent review (October 2024) is a significant negative outlier, citing overcharging, ghosting after a promise to credit the overpayment, and two out of four locks installed upside down — directly implicating pricing transparency, professionalism, and workmanship quality. This single review carries elevated weight due to its recency and the seriousness of the specific allegations. The older positive reviews are consistent and detailed enough to be credible, but the pattern of a contractor who initially overcharged and then became unresponsive introduces meaningful doubt about reliability. Scores across all dimensions have been conservatively reduced to reflect this negative recent data point. Read less