Right Away Plumbing and Heating Cooling

Right Away Plumbing presents a deeply polarized review profile. A loyal subset of customers — many repeat clients — praise specific technicians like Jorge and George for punctuality, clear communication, and solid workmanship, particularly on complex jobs like tankless water heater repairs and sump pump replacements. However, pricing is the single most damaging dimension in this dataset: dozen... Read more

Right Away Plumbing presents a deeply polarized review profile. A loyal subset of customers — many repeat clients — praise specific technicians like Jorge and George for punctuality, clear communication, and solid workmanship, particularly on complex jobs like tankless water heater repairs and sump pump replacements. However, pricing is the single most damaging dimension in this dataset: dozens of reviewers explicitly describe price gouging, hidden charges, quotes that changed dramatically on-site, and charges wildly disproportionate to the labor involved — including a $930 charge for 15 minutes of work and a $2,297 quote for a gas line that competitors quoted at $600. Project completion is mixed: while many jobs were finished satisfactorily, multiple reviews describe incomplete work, return visits that were charged again, and at least one case where the company's own work caused a new problem requiring a third-party fix. Professionalism scores are dragged down significantly by multiple credible accounts of technicians and the owner being combative, rude, or intimidating — including one instance of a plumber putting a license card in a customer's face and another of the owner screaming at a customer over the phone. Read less