Find Nearby Plumbers In Chicago, Illinois

Mark/Matt demonstrates exceptional professionalism across nearly all reviews, with consistent praise for punctuality, responsiveness, communication, and courteous demeanor. Project completion is strong with multiple mentions of thorough work, follow-through on callbacks, and willingness to stay engaged until problems are fully resolved. Technical expertise is well-documented with 35 mentions highlighting knowledgeable problem-solving and quality workmanship. Pricing receives solid marks overall (78.0), though two negative reviews from 2019 cite significant price discrepancies and perceived overcharging, which moderately tempers the pricing dimension despite the majority of reviews praising fair and reasonable rates.

• Two negative reviews (2019-11-02 and 2019-01-29) allege pricing inconsistencies and overcharging. The 2019-01-29 review claims $400 charged for 20 minutes of drain work, and 2019-11-02 reports a $125 diagnostic fee with no follow-up estimate. These are isolated but material concerns that reduce confidence in pricing consistency.
• Cluster of reviews from 2023-06-10 (11 reviews) and 2021-06-10 (5 reviews) show identical or near-identical dates, which may indicate batch posting or review platform artifacts. However, review content is sufficiently varied and specific to suggest genuine customer experiences rather than fabricated reviews.
• One review (2023-03-17) refers to 'Matt' and 'Mattco' while most reviews use 'Mark' or 'Matt'—this appears to be the same business with name variations, not a red flag.
• Two reviews contain no text (2023-06-10 and 2021-06-10), reducing usable data slightly but not affecting scoring.

This WW Score of 88.2 is highly reliable, based on 54 usable reviews with strong mention counts across all four dimensions (22–48 mentions each). The contractor demonstrates consistent excellence in professionalism, project completion, and technical expertise. The pricing dimension is supported by HIGH confidence due to 22 mentions, though two credible negative reviews from 2019 suggest occasional pricing disputes warrant caution. Overall, this score reflects a trustworthy, skilled contractor with minor historical pricing concerns that do not substantially undermine the overall assessment.

Leo demonstrates exceptional professionalism across nearly all reviews, with consistent praise for responsiveness, politeness, communication, and appearance (shoe removal, mask-wearing, cleanup). Pricing is strongly supported as fair and reasonable, with multiple reviews highlighting significant savings versus competitors. Project completion shows solid execution with timely work and follow-through, though one critical review from July 2024 documents a three-month ghosting after a major water line quote, representing a significant project abandonment. Technical expertise is well-evidenced through complex diagnostics, quality workmanship, and educational customer interactions. The single negative review substantially impacts the project completion score despite 39 positive reviews.

• CRITICAL: One review (July 17, 2024, 2-star) reports Leo ghosted customer after quoting a major water line replacement job. Customer messaged multiple times over three months with no response. This is a serious project completion failure that contradicts the otherwise consistent pattern of follow-through.
• Pattern observation: 39 of 40 reviews are 5-star ratings with highly positive language. While individual reviews contain specific details and vary in phrasing, the overwhelming uniformity (97.5% perfect ratings) is unusual and warrants caution. However, reviews do contain diverse, specific project details (gas leak repair, ejector pump, bathroom remodels, drain issues, water heater work) that suggest genuine customer experiences rather than fabricated testimonials.
• Recency note: 18 reviews are from 2024 (45%), 12 from 2022-2023 (30%), and 10 from 2020-2021 (25%). Recent reviews maintain the same high quality pattern, including the one negative review from mid-2024.

This WW Score of 88.2 is highly reliable based on 40 reviews with consistent data across all dimensions, but the score is artificially elevated by the single ghosting incident being outweighed by 39 positive reviews; the true operational risk is moderate due to documented project abandonment on a high-value job, suggesting Leo may struggle with complex, delayed projects despite excellence in routine service calls.

Glennon Plumbing demonstrates strong performance across all four dimensions with consistently high marks from customers. Professionalism is a standout strength, with 16 reviews explicitly praising punctuality, courtesy, responsiveness, and communication. Project completion is equally solid with 14 mentions of jobs finished properly, same-day or next-day service, and follow-through on promises. Pricing receives strong support (8 mentions) with customers consistently describing rates as reasonable and fair. Technical experience is well-documented across 10 reviews highlighting skilled workmanship, problem-solving ability, and knowledgeable staff. The WW Score of 88.2 reflects a highly reliable contractor with broad customer satisfaction.

• Three reviews (2022-06-10) contain no text content despite 5-star ratings, suggesting possible data entry errors or placeholder reviews.
• Two negative reviews from 2021-06-10 cite inability to reach the company and suggest possible business closure, but these are contradicted by multiple positive reviews from 2022 onward, indicating the business recovered or the negative reviews may reflect temporary communication issues.
• Review dates span from 2011 to 2025, with clustering of reviews in 2022-2025 (13 of 24 usable reviews), providing strong recent data. However, 11 reviews are older than 3 years, which may not reflect current operations.
• All 24 usable reviews are 5-star ratings except for the two 2-star reviews about unreachability. This near-perfect rating distribution is unusual but supported by specific, detailed praise across reviews rather than generic language, reducing concern about fake reviews.

This WW Score of 88.2 is highly reliable, based on 24 usable reviews with strong mention counts across all dimensions (8–16 mentions each) and consistent positive feedback spanning recent years. The two negative reviews from 2021 appear to reflect temporary communication issues rather than systemic problems, as evidenced by strong performance before and after that date.

MAS Plumbing demonstrates strong performance across all four dimensions. Professionalism is consistently praised with 18 mentions highlighting punctuality, courteous communication, cleanliness, and responsiveness—though one critical 1-star review from 2020 documents a serious failure where a technician unplugged a sump pump and failed to reconnect it, causing basement flooding. Project completion is well-documented across 15 reviews showing jobs finished on time and to specification, with strong follow-through on callbacks. Pricing receives high marks across 9 mentions for fairness and transparency. Experience is evident in 14 reviews praising technical knowledge and problem-solving ability. The single negative review significantly impacts confidence but does not override the overwhelming positive pattern.

• One critical negative review (2020-10-24, 1-star) documents a serious service failure: technician unplugged sump pump during work and failed to reconnect it, resulting in 2 inches of basement flooding. This is a material safety/competency issue that contradicts the otherwise consistent positive pattern.
• 19 of 20 reviews are 5-star ratings with 1 review at 4-star, creating a heavily skewed distribution. While individual reviews contain specific details and vary in content, the near-perfect rating concentration warrants noting that this may not fully represent the contractor's typical performance range.
• Most reviews (15 of 20) are older than 2 years, with only 3 reviews from 2024-2023. Recent performance data is limited.

This WW Score of 88.2 is reliable with HIGH overall confidence due to substantial mention counts across all dimensions and consistent positive detail across most reviews; however, the single documented critical failure (sump pump incident causing property damage) introduces material uncertainty about consistency and quality control, and the score should be interpreted as representing typical performance with acknowledgment of potential for serious lapses.

Gus (Kerhulas Handyman Services) demonstrates strong performance across all dimensions. Professionalism is the standout strength, with 14 reviews explicitly praising punctuality, responsiveness, courtesy, and communication. Project completion is consistently reliable with 13 mentions of on-time delivery and thorough follow-through, including proactive callbacks. Experience is well-documented across 10 reviews highlighting technical skill, problem-solving, and quality workmanship on diverse projects. Pricing is fair and transparent per 6 mentions, though less frequently discussed than other dimensions. One negative review (1-star, July 2021) citing non-responsiveness creates a minor blemish but is substantially outweighed by 15 five-star reviews with specific, detailed praise.

• One negative review (2021-07-06) reports no callback after leaving messages—potential responsiveness issue, though this contradicts the overwhelming pattern of positive responsiveness in other reviews and may reflect a temporary capacity issue.
• 15 of 16 reviews are 5-star ratings; while the detailed, specific praise in most reviews suggests authenticity rather than fake reviews, the uniformity is notable. However, reviews contain varied project types, specific details, and natural language variation that supports legitimacy.
• Most reviews are older than 12 months (13 of 16 from 2020 or earlier); only 3 reviews from 2023-2024. Recent performance data is limited, though the most recent review (June 2024) is positive.

This WW Score of 88.2 is highly reliable, based on 16 reviews with strong mention counts across all dimensions and consistent, detailed positive feedback. However, the age of most reviews and the single negative responsiveness report suggest caution—current availability and responsiveness should be verified directly before booking.

Emergency Plumbers demonstrates consistently strong performance across all four dimensions. Professionalism is exemplary, with reviewers repeatedly praising responsiveness, punctuality, courtesy, and communication—including emergency calls answered within one hour and weekend availability. Project completion is reliable, with multiple complex jobs (water heater replacement, sewer line work, gas leak repairs) completed efficiently and on schedule. Experience is evident through skilled diagnostics and quality workmanship on diverse plumbing challenges. Pricing is generally fair and transparent, though one 2018 review flagged a high charge for simple valve work, preventing a perfect score. The company's stability and team continuity are notable strengths.

• One review (2018-06-20) reports excessive pricing for simple repair work, creating a pricing outlier that moderates the pricing score.
• Most reviews are older than 12 months (5 of 8 reviews predate 2022), limiting recency validation of current service quality.
• Review from 2023-07-11 uses excessive punctuation and superlatives ('amazingly efficient,' multiple exclamation marks) but includes specific details (named staff member Alex, multiple service occasions) and a realistic 4.0 rating, so not flagged as fake.
• No suspicious patterns of identical phrasing or fake review indicators detected across the dataset.

This WW Score of 88.2 is highly reliable, based on 8 reviews with consistent positive feedback across all dimensions and strong mention counts (5–8 per dimension). However, the age of most reviews (pre-2022) means current service quality should be verified with recent customer references if this is a critical decision.