Ed the Plumber

Ed's Plumbing shows a deeply polarized customer base with stark contrasts between positive and negative experiences. While professionalism scores reasonably well (68) based on 28 mentions of punctuality, friendliness, and responsiveness, pricing emerges as the critical weakness (38/100) with 32 explicit complaints about overcharging, hidden fees, and estimates far exceeding market rates. Project c... Read more

Ed's Plumbing shows a deeply polarized customer base with stark contrasts between positive and negative experiences. While professionalism scores reasonably well (68) based on 28 mentions of punctuality, friendliness, and responsiveness, pricing emerges as the critical weakness (38/100) with 32 explicit complaints about overcharging, hidden fees, and estimates far exceeding market rates. Project completion is moderate (62) with several reports of incomplete work, callbacks not honored, and quality issues. Experience/workmanship is mixed (65) with skilled work noted in some jobs but significant technical failures in others. The company's reliance on church bulletin advertising appears to correlate with complaints from seniors and fixed-income customers who felt exploited. Read less