Courtesy Plumbing

Courtesy Plumbing earns strong marks across professionalism, project completion, and technical experience, with an enormous volume of reviews consistently praising punctuality, communication, friendliness, and thorough workmanship from named technicians like Lou, Jack, Jason, Sami, Aaron, Richard, and others. Project completion scores are high, with the vast majority of reviewers confirming jobs w... Read more

Courtesy Plumbing earns strong marks across professionalism, project completion, and technical experience, with an enormous volume of reviews consistently praising punctuality, communication, friendliness, and thorough workmanship from named technicians like Lou, Jack, Jason, Sami, Aaron, Richard, and others. Project completion scores are high, with the vast majority of reviewers confirming jobs were finished correctly, on time, and with proper cleanup, though a small number of reviews describe abandoned follow-through, missed appointments, or work that required callbacks. The pricing dimension is the most contested dimension in the entire review set, with a meaningful cluster of negative reviews explicitly citing overcharging, hidden fees, price inflation, and quotes far above competitors — this materially drags the pricing score down from what would otherwise be a higher overall result. Negative reviews (1-star) account for roughly 8-10% of the total corpus and are specific enough in their complaints (late arrivals, excessive billing, incomplete diagnosis, poor communication on follow-up) to be treated as credible rather than outliers. The WW Score of 79.4 reflects a genuinely strong but imperfect contractor with a well-documented pricing inconsistency problem. Read less