Captain Rooter Emergency Plumbers Chicago

Captain Rooter presents a deeply polarized review profile spanning over a decade. On the positive side, many individual technicians — particularly Adam, Andrew, Manny, Brandon, and Jesse — received strong praise for punctuality, communication, friendliness, and technical competence, driving scores upward in professionalism and experience. However, the company is weighed down significantly by a... Read more

Captain Rooter presents a deeply polarized review profile spanning over a decade. On the positive side, many individual technicians — particularly Adam, Andrew, Manny, Brandon, and Jesse — received strong praise for punctuality, communication, friendliness, and technical competence, driving scores upward in professionalism and experience. However, the company is weighed down significantly by a substantial volume of serious negative reviews citing no-shows, abandoned jobs, warranty non-compliance, unlicensed workers, dangerous gas work, hidden charges, and outright scam-like behavior. Pricing is a major pain point, with numerous reviewers describing charges far above market rate, lack of upfront transparency, and billing for incomplete or failed work. Project completion is similarly troubled, with multiple reviews describing unresolved issues after payment, failed callbacks, and work that caused additional damage requiring third-party remediation. The overall WW Score of 58.2 reflects a company with capable individual workers but systemic operational and ethical failures that create unacceptable risk for consumers. Read less