Apex Plumbing & Sewer

Apex Plumbing has a strong base of loyal, repeat customers who consistently praise individual technicians — particularly Marco, Chas, Geoff, and Brandon — for responsiveness, technical skill, and clear communication. However, the review corpus contains a significant and recurring pattern of serious complaints: overcharging and price opacity appear in at least 15–18 reviews spanning from 2006... Read more

Apex Plumbing has a strong base of loyal, repeat customers who consistently praise individual technicians — particularly Marco, Chas, Geoff, and Brandon — for responsiveness, technical skill, and clear communication. However, the review corpus contains a significant and recurring pattern of serious complaints: overcharging and price opacity appear in at least 15–18 reviews spanning from 2006 to 2025, with multiple customers reporting quotes 2–4x higher than competitors for identical work. Project completion is also meaningfully impacted by several reviews describing incomplete repairs, failed callbacks, abandoned jobs, and at least two allegations of fraudulent credit card charges. Professionalism scores are dragged down by documented incidents of rude technicians, no-shows, ignored voicemails, and one allegation of a threatening technician (Brandon). The experience dimension scores moderately well due to many specific, credible accounts of skilled diagnostic and repair work, but is offset by multiple reviews describing botched jobs requiring third-party correction. The WW Score of 72.1 reflects a company with genuine strengths in responsiveness and technical capability that is consistently undermined by pricing practices and inconsistent follow-through. Read less