Andersen Plumbing & Heating

Andersen Plumbing & Heating earns strong marks for technical experience and project completion, with the vast majority of reviewers praising knowledgeable technicians who resolved issues efficiently and followed through on jobs. Professionalism scores are meaningfully dragged down by a recurring pattern of complaints about the owner Chad's rude and dismissive responses to dissatisfied customers, a... Read more

Andersen Plumbing & Heating earns strong marks for technical experience and project completion, with the vast majority of reviewers praising knowledgeable technicians who resolved issues efficiently and followed through on jobs. Professionalism scores are meaningfully dragged down by a recurring pattern of complaints about the owner Chad's rude and dismissive responses to dissatisfied customers, as well as at least two notable communication failures involving missed appointment windows and inadequate follow-up. Pricing is the weakest dimension: while many reviewers describe fair or competitive pricing, a significant cluster of reviews explicitly calls out excessive charges, opaque billing, and quotes that felt exploitative — including a $239 charge for doing nothing, a $1,200+ quote for minor shutoff replacements, and a $500 quote for a garbage disposal reset. Project completion is generally strong but is tempered by a few cases of incomplete diagnostics, a tech arriving without proper equipment, and one allegation of a stolen part. Overall, the field technicians consistently receive praise while the owner and office communication represent the company's most significant liability. Read less